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Recently, batteries for my Ford F-250 Powerstroke to be checked. The problem was quickly determined. The results were one battery was okay and one battery was defective and was pro-rated upon replacement.
The professional and personal conduct of the service manager (Glenn ) was exceptional. His current and past record is exceeding high and is a positive benefit both to his patrons and Rusty Eck Ford.
Glen has an obvious well developmented relationship with the service technicians and his knowledge of Ford trucks is impressive.
I can confidently recommend to my fellow Ford owners to contact Dave Williams for great service and individual attention.
By: Curtis Covey | Date: July 3, 2018
I had a new service tech with this visit and the experience was great!! Let's hope that the same great service will continue. Good job, Zach B.
By: Rhonda Anthony | Date: July 3, 2018
I will never go anywhere but Rusty Eck Ford for service work. Adriane Correa is the best service representative at Rusty Eck, she bends over backwards to take care if the customer. Get the vehicle fixed and the customer happy is her number one priority. I call her and set up an appointment and she gets me in and out in no time at all so I can get back to what I need to be doing. Plus she has an excellent personally and is very easy to talk to. Thank you for everything you do Adriane.
By: Greg Woods | Date: July 3, 2018
Awesome sales people! Doug Ford got me a great car at an amazing price keeping my payments even lower than I thought they could be!
By: Meghan Huber | Date: July 3, 2018
Jon and Ken took great care to ensure my satisfaction with my truck purchase.
By: Kelly Arnberger | Date: July 2, 2018
Salesman not too pushy, along with finance worker. They do what they can to get you into a vehicle in a way that benefits you. Everyone was extremely nice. Never thought id buy from a large dealership, but im impressed!
By: Logan D. | Date: July 1, 2018
I am always happy and satisfied w/the work from Quiklane. All of the workers are so nice and informative. Thank you all at Quiklane
By: Shari Henley | Date: June 30, 2018
I'm always well taken care of here, it's why I keep coming back. Thanks!
By: Curtis Rossiter jr | Date: June 29, 2018
Zach did a great job handling the situation from the service office, and thanks to Paul the tech for driving with me to experience the problem with my 2015 F150 Lariat. Problem solved in a simple and timely fashion!
By: Steve Nowicki | Date: June 28, 2018
Worked with salesman, Preston Capansky. Best guy to work with. Figured everything out for us and gave us a great deal, and put us in the exact car we wanted!
By: Daniel McCauley | Date: June 25, 2018
always a bit skeptical of big box dealerships, but they have retained their small town customer oriented attention. if you have a challenge they will get it taken care of.
By: Sheldon Pangburn | Date: June 24, 2018
They were very easy to work with and able to finance bad credit. Would recommend anyone in that situation visit them.
By: Lori Mcallister | Date: June 23, 2018
Everything my car needed got done at Rusty Eck. That included tires, fluids, and new struts, all for a fair price. It took a little long (two days) for the work, but it has been done right. I will go back.
By: Chris Brooks | Date: June 18, 2018
Purchased a car from very friendly, knowlagable staff. Scary stuff, but they made it a great experience!
By: Neletah Evans | Date: June 14, 2018
The people here take care of you and are more interested in finding the car YOU need
By: Zayten Gaming | Date: June 13, 2018
UPDATE: Thank you Rusty Eck Ford for going above and beyond to make the problem right. I got my car back and have had no problems. Mr. Sens is an asset to your team.
I bought a new car and discovered a few days later that it had a small water leak inside the car. I was very upset about my new car being in the service shop so soon after purchasing it, but Ken Sens and the team are working very hard to make it right. Ken has assured me that my vehicle will be in perfect condition and offered free window tinting to make up for my trouble and time. THANK YOU to Ken Sens and my superstar sales consultant Manuel Gomez for making the sale and repair process as pain free as possible.
By: Meagan Kettler | Date: June 8, 2018
Great place to work for I ask for more friendly and loyal workers and consumers
By: Issa Coulibaly | Date: June 7, 2018
I'm old enough to have bought a bunch of cars over the years and this was the easiest and most pleasant buying experience I've ever had.
By: Matt Clary | Date: June 6, 2018
Service advisor Christopher Axe was very accommodating and polite. I would highly recommend him for your service needs. He was able to provide me with a free and timely drop off/pick up from my work while my vehicle was being serviced.
By: Fayyaz Khan | Date: June 3, 2018
Wonderful service department, friendly staff snack bar and lounge seating and even a deli! Great place to have your car serviced.
By: Kelsey Cook | Date: June 3, 2018
Justin was great! Ben was great! We love our new Explorer! Thanks!
By: Kurt Starks | Date: June 3, 2018
Took vehicle for regular service. Got right in and out in good time. Service people very friendly
By: Bill Nestelroad | Date: June 3, 2018
The service department is awesome. Chris was great had everything set up and I didn't have to wait long at all.
By: Debra Blaine | Date: June 2, 2018
I’m a 11year customer, this service team has always worked to make every job right the first time. They have always been fair with pricing.
By: Alan Martin | Date: June 2, 2018
Fast courteous service at a good price
By: Mike BKS | Date: June 2, 2018
Excellent customer service, nice waiting area (with snacks!) and friendly service staff.
By: Noel Young | Date: May 9, 2018
Staff is very helpful but plan to spend a long time here. We love our new car.
By: rhonda blaine | Date: May 8, 2018
Fantastic experience all around from initial questions through Troy bringing the van over 420 miles to close the deal. Troy was always straightforward and spoke plainly with no games. I honestly enjoyed the experience and would be happy to buy another from Rusty Eck.
By: Dean A. | Date: May 4, 2018
James at quick lane did an outstanding job getting my F150 in for new tires. Had appointment went right to work and got out in scheduled time frame. Chris in the service department got me in next and to care of the recall on my truck. Thanks guys for the outstanding job!!!
By: Terry Funk | Date: May 3, 2018
I took my Car in to get tires put on. I worked with Brian West. He was so nice and very Knowledgeable. He made me feel right at home. I will definitely come back next time I need anything done to my car!
By: Linda Brantley | Date: May 3, 2018
I've had multiple cars serviced here from oil changes to body repair and have been pleased with them. I would take my vehicle there again for any future damages.
Oil changes can be a bit pricey when I can take it to a local big chain and get the same service for less but it's convinient when you work across the street.
By: Sheri Boykins | Date: May 3, 2018
Outstanding service from Brian West in the service department! He always takes great care of us and our Raptor! They get us in, fixed up and out in the same day with out any issues! Thanks again!
By: Rahmie Reed | Date: May 3, 2018
Every time I have to go into Rusty Eck, I see Brian West and no matter how busy he is, he is always Happy. He makes the time for me and makes me feel important. He truly is a genuine person that really seems to care about me and my car, even though it is old and has a ton of miles on it, just like me. He always provides me with great service!
By: James Rednour | Date: May 2, 2018
Hats off to Service Advisor Brian West and the service team at Rusty Eck Ford for doing a good job on a critical repair. As a new resident of Wichita, this was my first visit to Rusty Eck, and I was impressed by the people, facility and customer-focused attitude. Brian kept me informed and got me on the way. Thank you!
By: David L Smith | Date: April 13, 2018
I drive a Ford Explorer. One of the benefits of using Rusty Eck Ford is that I can ask for the same service manager each time and be sure tht I get him. Glenn Williams has been my "go to" guy for several years and I really appreciate the constant and sincere personal attention he gives me every time.
By: Jim Remsberg | Date: April 13, 2018
The team at Rusty Eck helped me find the exact car I wanted while helping me secure financing. I love my new car and I'll definitely buy at Rusty Eck again. Thanks Doug!
By: Amy Martin | Date: April 11, 2018
Great service. Got me on my way earlier than expected. Love the clean car afterwards.
By: Kenneth Parker | Date: April 11, 2018
Mario was amazing and I would come back to him again to purchase a vehicle. But in this day and age.... The lighters do not work.. well, the spots for the lighters don't work and I need a way to charge my phone. Mario took care of me... got me right into a shop... both ports work now... and I have already been on two trips in new car.... more planned in the upcoming months.... Thanks to all of the staff with this company...
By: Vinessa Waltemire | Date: April 10, 2018
Dakota worked extra hard to get us in a vehicle. And lance worked extra hard to keep us in the vehicle when we had a down payment issue. These two are awesome
By: Rusty Moore | Date: April 10, 2018
Awesome sales people! Doug Ford got me a great car at an amazing price keeping my payments even lower than I thought they could be!
By: Meghan Huber | Date: April 5, 2018
Great sales work here. Doug Ford and I made contact last year, I was window shopping, plus had some upcoming medical procedures and told him such. Doug said he understood, but asked if he could stay in touch. I said sure. Doug contacted me several tomes, not to get me to buy a truck, but just to check on my health and how things were going with the medical problem. While in Houston having a transplant, Doug called to see how it went and if I was doing ok. Never once pushing me to buy. When things straightened out medically, and we were ready to trade, because of the way we were treated by Doug Ford, We decided to stop at Rusty Eck first.
We told Doug and staff what we were looking for and what we wanted on the vehicle. They went out of their way to find us exactly what we wanted. Then came time to put pen to paper. Again Rusty Eck finance people along with Doug for worked wonders in getting us in the truck we wanted and added the things we wanted. It got a little bumpy at times, nut they went above and beyond to get us exactly what we wanted, not only in the truck itself, also finances and payments we could work with.
I short the next time we need a vehicle, my first call will be to Doug Ford at Rusty Eck Ford in Wichita.
By: Greg Heller | Date: March 28, 2018
I'll be honest. I hesitated before giving this car dealer a 5 star rating. Based solely on principle. Fact of the matter is, they are good at what they do. The sales staff is pushy. Sales staff are supposed to be pushy. They are paid to push sales. I hopped over there to see what was available while my car was being fixed in the service department. And a knowledgeable enthusiastic guy was immediately available to answer my questions. Good on him. But that brings me back to the reason I was there in the first place. The service department. Those guys truly shine. Seriously, Rusty, or whoever is running the show there, your service customer service guys are the greatest. And your mechanics are top notch. You should read this review out loud to them the next time you have, like, a big meeting or whatever. Be sure to say the following sentence to them. "You guys are so good at what you do, I'm inviting all of you to swing by my mansion (I can only assume you have a mansion) to grab exactly one item. Whatever you grab is yours. This does not include my wife or children."
By: Lee McWhorter | Date: March 3, 2018
After having a great buying experience as well as great experiences with service and maintenance I referred my fiancé to Rusty Eck, and he bought his Jeep there. We both have been very impressed with the Jeep and the service done to it after the sell!
By: Cassie Boucher | Date: February 13, 2018
I had been impressed with Rusty Eck Ford service,
Friendly treatment of Glenn Williams,
Quick service in just 30 minutes and I was ready to go back home!
It had been a really positive experience from my side!
By: Edmundo Gabaldon | Date: February 5, 2018
Dionty, serviced my Expedition on Monday, 1/8/18. He got me in and out quickly. Time was of the essence. He was a man of few words but his action spoke for him.
By: Angela Moore | Date: January 18, 2018
I stopped in today to test drive, and ask a few questions about, a 2012 Ford Fiesta. John Trotter was very professional and worked hard to help me find a good deal. He wasn't pushy in the slightest. In the end, I decided I wasn't ready to take the leap yet, and John was very understanding. He also supplied lots of helpful advice for my car search. I look forward to returning to Rusty Eck when I am ready to buy. Thank you for your help, John, and I'm sorry we couldn't make a deal today.
By: Matt Reeves | Date: January 13, 2018
Excellent customer service. All the salesmen were professional and fun to interact with while I waited as the work was being done. The mechanics were knowledgeable and helpful in helping me answer a question pertaining to system of the car not being examined during the oil change. My family has been using Quick-Lane for 15+ years.
By: John Mosely | Date: January 3, 2018
John Dotts, my salesperson and his manager Mike Sell are awesome people to work with. And thanks John Trotter for helping me also. They all made the impossible possible! Thanks to God for good people in the world like them. And thanks to everyone else at Rusty Eck Ford! Great place to buy a F150 at. And by the way, F150 is undeniably the best half ton truck you can buy. Hands down! Great job and thanks guys!
By: Liz Kanitz | Date: January 3, 2018
Excellent service from the young man who greeted me in the walk-in (fast) services department at about 2:00 pm on Wednesday, 12-6-2017. I had brought in my car for an overdue oil change and he talked with me about my need for a new air filter, etc., which I greatly appreciated. Then he used a $50 credit I didn't know I had to make the whole experience even better. Thanks so much.
By: Karen Brunson | Date: January 3, 2018
I just bought a brand new car a couple of weeks ago & Kelsey was great! I would highly recommend her. She listened to my needs & helped me find exactly what I wanted. Thank you for an easy & stress free car buying experience!
By: Ashley Fry | Date: January 3, 2018
Chris Fontes is the BEST! He knows my husband and I on a first name basis, and ALWAYS gives us the best service. When we were looking for a new vehicle, the first question asked: Is Chris still in the service department? Chris is the reason we continue to do business at Rusty Eck Ford. We trust he will give us a truthful answer and value his expertise. Thank you, Chris, for treating us like family and insuring we have the best care.
By: Lori Luman | Date: December 29, 2017